Privacy Policy — 345wln

1. Introduction

This Privacy Policy (the "Policy") is issued by 345wln (the "Platform", "we", "us" or "our") and applies to all personal data collected, processed and stored in connection with your access to and use of the 345wln website, mobile interface, betting services, live casino features and all associated services accessible at https://345wln.cam (the "Services").

We are committed to processing your personal data lawfully, fairly and transparently. This Policy explains what data we collect, why we collect it, how it is used, with whom it may be shared, and what rights you have in relation to it.

By registering an Account or otherwise using the Services, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions, which govern the contractual relationship between you and 345wln.

2. Definitions

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, date of birth, CNIC number, IP address and financial account details.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure and destruction.
• "Data Subject" means the individual to whom Personal Data relates — in most cases, the registered player.
• "KYC Data" means identity and address verification documents submitted in fulfilment of know-your-customer and anti-money-laundering obligations.
• "Cookies" means small text files placed on your device by the Platform to maintain session state, store preferences and support analytics.
• "Third-Party Processors" means external service providers engaged by 345wln to process Personal Data on our behalf, subject to contractual data protection obligations.
• "PKR Transaction Data" means records of deposits, withdrawals, bet placements, bonus credits and related financial activity denominated in Pakistani Rupees or other supported currencies.

3. Data Controller

345wln acts as the data controller in respect of Personal Data collected through the Services. As data controller, we determine the purposes and means of processing your Personal Data in accordance with this Policy.

For any queries regarding data controllership, your rights or this Policy, please contact us at [email protected].

4. Data We Collect

We collect Personal Data through various interactions with the Platform. The categories of data collected include:

4.1 Registration and Account Data

• Full legal name;
• Date of birth;
• Email address;
• Residential address (including city — e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar);
• Username and encrypted password;
• Phone number (if provided).

4.2 KYC and Identity Verification Data

• Government-issued photo identification (CNIC, passport or driver's licence);
• Proof of address documents;
• Source of funds documentation where required;
• Payment method ownership verification documents.

4.3 Financial and Transaction Data

• Deposit and withdrawal records in PKR;
• Payment method references (e.g., account type — not full card/account numbers);
• Bet and wager history;
• Bonus credits and wagering activity records.

4.4 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system and browser;
• Session timestamps and duration;
• Pages visited, features used and clickstream data;
• Error logs and performance diagnostics.

4.5 Communications Data

• Support ticket content and chat transcripts;
• Email correspondence with our team;
• Marketing preference records and consent logs.

5. Lawful Basis for Processing

We process your Personal Data only where we have a lawful basis to do so. The applicable bases are:

6. How We Use Your Data

345wln uses your Personal Data for the following purposes:

• Account management: Creating, maintaining and securing your account; verifying your identity; processing login sessions.
• Transaction processing: Handling PKR deposits, withdrawals, bonus credits, bet placements and settlement of winnings.
• KYC and compliance: Verifying your identity and age; conducting anti-money-laundering checks; meeting regulatory obligations applicable to the platform's international licensing.
• Customer support: Responding to support queries, complaints and account issues submitted via live chat or email.
• Responsible gambling: Monitoring account activity for indicators of problem gambling; applying deposit limits, self-exclusion and other responsible gambling tools; complying with player protection obligations.
• Fraud and security: Detecting and preventing fraudulent activity, bonus abuse, collusion, money laundering and unauthorised access.
• Platform improvement: Analysing usage patterns, testing features, measuring performance and improving the player experience.
• Marketing (consent-based): Sending promotional offers, bonus notifications and platform updates to players who have opted in. You may withdraw consent at any time.
• Legal and regulatory: Complying with applicable law, court orders, regulatory inquiries and licence obligations.

7. Data Sharing & Disclosure

345wln does not sell your Personal Data. We may share data with third parties only in the following circumstances:

7.1 Service Providers and Processors

We engage third-party processors to support platform operations, including payment processing infrastructure, KYC verification services, fraud detection tools, cloud hosting, analytics platforms and customer support software. All processors are bound by contractual data protection obligations and may only process data on our documented instructions.

7.2 Legal and Regulatory Disclosure

We may disclose Personal Data to competent authorities, courts, regulators or law enforcement agencies where required by applicable law, court order or our licensing obligations — regardless of the jurisdiction in which such requirements originate.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of assets involving 345wln, your Personal Data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

7.4 Consent-Based Sharing

We will not share your data with third parties for their own marketing or commercial purposes without your explicit consent.

8. Data Retention

We retain your Personal Data for as long as your Account is active and for a period thereafter as required by applicable legal, regulatory and anti-money-laundering obligations. In practice this typically means:

• Account and KYC data: retained for a minimum of five (5) years following Account closure, in line with standard AML record-keeping requirements;
• Transaction records: retained for a minimum of five (5) years for financial audit and regulatory compliance purposes;
• Support communications: retained for up to two (2) years following the close of the relevant support case;
• Marketing preference records: retained until consent is withdrawn, plus a reasonable period thereafter to document compliance.

Where retention is no longer required for any lawful purpose, data is securely deleted or anonymised. You may request deletion under the terms of Section 9 below, subject to applicable legal retention obligations.

9. Your Rights

You have the following rights in respect of your Personal Data held by 345wln. To exercise any of these rights, contact us at [email protected]. We will respond to valid requests within a reasonable timeframe (generally thirty (30) days) and will explain any limitations where legal obligations prevent full compliance.

9.1 Right of Access

You may request a copy of the Personal Data we hold about you, together with information about how it is being processed.

9.2 Right to Rectification

You may request correction of any inaccurate or incomplete Personal Data we hold about you.

9.3 Right to Erasure

You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent is the lawful basis), or where processing is unlawful. Note that we may be required to retain certain data for regulatory compliance purposes notwithstanding an erasure request.

9.4 Right to Restriction of Processing

You may request that we restrict the processing of your data in certain circumstances, such as while accuracy is being verified following a rectification request.

9.5 Right to Data Portability

Where processing is based on consent or contract, and is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.

9.6 Right to Object

You may object to processing based on legitimate interests, including profiling for responsible gambling monitoring purposes, where you have grounds relating to your particular situation. You may also object to direct marketing at any time.

9.7 Withdrawal of Consent

Where we process data based on your consent (e.g., for marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10. Cookies & Tracking Technologies

345wln uses the following categories of cookies and similar tracking technologies:

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality. We do not use cookies to collect sensitive financial data such as full payment account numbers.

11. Security Measures

345wln implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• One-way cryptographic hashing of account passwords;
• Two-factor authentication options for player accounts;
• Access controls limiting data access to authorised personnel with a need-to-know;
• Regular security reviews and vulnerability assessments;
• Incident response procedures for potential data breaches.

While we take reasonable and proportionate steps to protect your data, no internet transmission or digital storage system is completely secure. We cannot guarantee absolute security and encourage you to use a strong, unique password for your 345wln account and to enable two-factor authentication where available.

12. Minors & Underage Access

The Services are strictly for individuals aged 18 and above — or the higher minimum age required by the applicable operator or license jurisdiction. 345wln does not knowingly collect Personal Data from persons under the age of 18. If we become aware that a minor has registered an Account or provided Personal Data, we will immediately close the Account, forfeit any balance in accordance with our Terms & Conditions, and delete the associated Personal Data.

If you believe a minor has registered an account on our platform, please notify us immediately at [email protected].

13. International Data Transfers

As an internationally operating platform, 345wln may transfer your Personal Data to countries outside your country of residence — including for storage on servers operated by our hosting and infrastructure providers. Where such transfers take place, we implement appropriate safeguards to ensure that your data receives a level of protection consistent with recognised data protection standards.

These safeguards may include standard contractual clauses, data processing agreements with processors, and assessing the adequacy of the destination country's data protection framework where applicable.

14. Policy Amendments

345wln reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or a prominent notice on the Platform prior to the changes taking effect. The "Last reviewed" date at the top of this page will be updated to reflect the date of the most recent revision.

Your continued use of the Services following publication of an updated Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you should cease using the Services and may close your Account in accordance with our Terms & Conditions.

15. Contact Us

For any questions, requests or complaints relating to this Privacy Policy or the processing of your Personal Data by 345wln, please contact us using the details below:

• Email: [email protected]
• Live Chat: Available 24/7 via the platform interface
• Response time: We aim to acknowledge all data-related requests within five (5) business days
• Support languages: English (primary); Urdu-speaking agents available on request

Our support team is available to assist players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and across Pakistan at all hours.